At Raja Gulab, we are dedicated to providing a seamless shopping experience for our customers. Our return policy is designed to be straightforward, flexible, and customer-centric. We strive to address issues promptly and welcome returns and replacements under the following conditions:

Wrong Product: If an incorrect product is dispatched, or the received product does not match the customer’s order, we require an Unboxing Video for verification.

Manufacturing Defect: In the event of a manufacturing defect, a Video is required for validation.

Damaged Condition: If the product arrives in a damaged condition, an Unboxing Video must be provided to support your claim.

Return Process

A) Cancellation: We prioritize 100% customer satisfaction. If you wish to cancel an order within 12 hours of placing it, please contact us at support@rajagulab.in Same-day/Fixed time delivery orders (e.g., Cakes & Flowers) cannot be cancelled once dispatched.

B) Breakages: For breakage or in-transit damage, submit an unboxing video within 12 hours of delivery to support@rajagulab.com for prompt assistance.

C) Wrong Product Received: If you receive a different product than what was ordered (verified by an unboxing video), notify us immediately through chat support or email support@rajagulab.in Return the unused product in its original packaging within 24 hours for a refund or exchange.

For returns not falling under the above categories, we will refund the product amount after deducting the shipping cost:

Domestic Shipping (India):

0-500 gm: Rs. 75/-

500-999 gm: Rs. 150/-

1Kg-2KG: Rs. 250/-

2kg above: Rs. 250 + Rs. 125 per Additional KG

International Shipping:

Only product cost will be refunded after deducting the shipping cost.

For any queries, contact us at support@rajagulab.in

Refund Timeline: After initiating the refund, it is expected to reflect in the customer’s account within 7 to 10 working days, depending on the bank partner. Please note that the refund initiation time may vary based on the courier partner’s delivery time to our warehouse. In case of discrepancies, we may request a bank statement screenshot at support@rajagulab.in

Sincerely,

Team Raja Gulab