Welcome to Raja Gulab (rajagulab.in), owned by Rohit Porwal. These Terms of Service (“Terms”) govern your use of the website and services provided by Raja Gulab. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

Acceptance of Terms

By using this site, you unconditionally accept these terms and conditions of use, as stated herein and/or elsewhere on the site.

Ownership and Copyright

Raja Gulab is owned by Rohit Porwal. All materials sold on this website are the property of Rohit Porwal and may not be copied, reproduced, republished, transmitted, downloaded, uploaded, or used for commercial purposes without written permission.

Product/Service Information

Review all product and service information provided in relevant sections and FAQs. Products/services are offered without warranties, and Raja Gulab disclaims any liability for errors, defects, or the presence of harmful components.

Additional Charges

Customers may be subject to extra charges like Octroi, Taxes, or Duties upon delivery, which are the recipient’s responsibility.

Perishable Items

For perishable items like Flowers or Sweets, delivery will be attempted only once. Non-execution due to incorrect address or recipient unavailability will still incur charges, and no refunds will be entertained.

Product Variations

Due to handmade nature, there may be slight variations from product images. Raja Gulab reserves the right to deliver a similar/alternate product at its discretion.

Limitation of Liability

Raja Gulab shall not be liable for any loss of data, profits, or damages arising from product/service use. Liability is limited to the amount paid by the user for the specific service/product.

Changes and Updates

Raja Gulab may make changes to the website’s contents, products, or services without notice. Prices are subject to change, and the company reserves the right to limit sales and correct errors.

Feedback Collection

Users may receive feedback requests via SMS/Email/Call/WhatsApp messages. Raja Gulab owns the feedback collection process.

Refunds and Payments

Refunds or payments made by Raja Gulab do not waive Terms, Conditions, or Disclaimers. A 12% deduction for bank charges and processing overheads applies to all refunds/payments.

Dispute Resolution

In the event of disputes, parties shall attempt amicable settlement within 30 days. If unsuccessful, disputes will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996, with jurisdiction in Delhi.

Contact Information

If you have any questions or concerns about these Terms, please contact us through email. Wait for a written clarification before using the service.

By using Raja Gulab, you are presumed to have read, understood, and accepted these Terms, Conditions, and Disclaimers. Any disputes are subject to the jurisdiction of Delhi.